To place accounts for collection, please fax and/or mail signed, completed agreement along with your customer account information to: Highland Collection Agency  P.O. Box 32 Lexington, MA 02420, Fax: (781) 622-1969.  A representative will contact you to confirm your placement of accounts and to answer any of your questions and concerns. (please provide a contact phone#) 

Diversified Credit Services, Inc. (Highland Collection Agency) Service Agreement

We the undersigned agree to the following conditions. Upon receipt of accounts(s) placed with Diversified Credit Services, Inc. (D/B/A Highland Collection Agency), we will proceed with the collection process and work the account(s) until resolution or cancellation.

Upon collection of the account, Diversified Credit Services will receive the commission fee previously agreed by both parties. If the client receives direct payment in full or in part of the account placed with Diversified Credit Services then the appropriate commission is due to Diversified Credit Services. The client must notify Diversified Credit Services when a direct payment is received. If Diversified Credit Services does not collect, there is no commission unless the client grants the account a credit for return product or any other reason, releasing the account from the debt, Diversified Credit Services is due a 5% commission based on the invoice total.

On the last day of each month Diversified Credit Services provides a statement to the client that reflects all payments made during the month direct to the client and received by Highland Collection Agency. Highland Collection Agency will deduct all commissions from the checks received in-house and remit payment with the statement. If a check is received the last few days of the month from an account, we will hold the statement a few days to be sure the funds have cleared the bank. If payments have been sent direct to the client, Diversified Credit Services will provide the statement and attach an invoice for the commission due.

The client may cancel any account at any time unless the account is in a payment plan process or a commitment of payment has been made. If the client still wishes to cancel the account the full commission fee is due to Diversified Credit Services, Inc.

If an account offers a settlement the client will be notified so that they may decide on whether to accept the offer. It is our mission to collect your debt in full as quickly as possible.

Diversified Credit Services, Inc. D/B/A Highland Collection Agency is licensed and bonded in Massachusetts. We remain in good standing with the Massachusetts Division of Banks.